{"id":9473,"date":"2024-12-27T11:45:35","date_gmt":"2024-12-27T11:45:35","guid":{"rendered":"https:\/\/outbyte.com\/blog\/?p=9473"},"modified":"2025-02-24T11:25:56","modified_gmt":"2025-02-24T11:25:56","slug":"how-to-troubleshoot-critical_process_died-error-in-surface-pro","status":"publish","type":"post","link":"https:\/\/outbyte.com\/blog\/how-to-troubleshoot-critical_process_died-error-in-surface-pro\/","title":{"rendered":"How to Troubleshoot CRITICAL_PROCESS_DIED Error in Surface Pro"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_the_CRITICAL_PROCESS_DIED_Error\"><\/span>What is the CRITICAL_PROCESS_DIED Error?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Microsoft Surface Pro is lightweight and versatile, the perfect 2-in-1 laptop to work with on the go, having up to 13 hours of battery life. However, many users face an irritating problem: the CRITICAL_PROCESS_DIED error, one of the common Blue Screen of Death problems on Surface devices.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This error happens anytime and forces a system restart.<\/li>\n\n\n\n<li>Instead of a blue screen, some users see either a pink or gray screen.<\/li>\n\n\n\n<li>It can happen several times a day, really disrupting productivity.<\/li>\n<\/ul>\n\n\n\n<p><strong>Critical Process Died<\/strong>: This error means some critical system process has stopped working and the system crashed. Users usually see this message:<br>&#8220;<em>Your PC ran into a problem and needs to restart. We\u2019re just collecting some error info, and then we\u2019ll restart for you.<\/em>&#8220;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Causes_of_the_CRITICAL_PROCESS_DIED_Error\"><\/span>Causes of the CRITICAL_PROCESS_DIED Error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>This error is quite tough to diagnose because of its many causes. Some of the main culprits include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Corrupted or missing system files.<\/li>\n\n\n\n<li>Outdated device drivers.&nbsp;<\/li>\n\n\n\n<li>A buggy software update.&nbsp;<\/li>\n\n\n\n<li>Infections due to malware or viruses.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"576\" src=\"https:\/\/outbyte.com\/blog\/wp-content\/uploads\/System-Crash-Report-Background.webp\" alt=\"critical_process_died\" class=\"wp-image-9475\" style=\"width:585px;height:auto\" srcset=\"https:\/\/outbyte.com\/blog\/wp-content\/uploads\/System-Crash-Report-Background.webp 960w, https:\/\/outbyte.com\/blog\/wp-content\/uploads\/System-Crash-Report-Background-300x180.webp 300w, https:\/\/outbyte.com\/blog\/wp-content\/uploads\/System-Crash-Report-Background-768x461.webp 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Read about other common Windows Errors:<\/p>\n\n\n\n<p><a href=\"https:\/\/outbyte.com\/blog\/how-to-deal-with-driver_power_state_failure-error-on-windows-10-11\/\" target=\"_blank\" rel=\"noreferrer noopener\">DRIVER_POWER_STATE_FAILURE BSOD error<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/outbyte.com\/blog\/fixing-error-code-0x800f081f-on-windows-10-11\/\" target=\"_blank\" rel=\"noreferrer noopener\">IRQL_NOT_LESS_OR_EQUAL Error<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/outbyte.com\/blog\/how-to-fix-the-page-fault-in-nonpaged-area-error-on-windows-10-11\/\" target=\"_blank\" rel=\"noreferrer noopener\">PAGE_FAULT_IN_NONPAGED_AREA Error<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/outbyte.com\/blog\/how-to-fix-the-dns_probe_finished_nxdomain-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">DNS_PROBE_FINISHED_NXDOMAIN Error<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/outbyte.com\/blog\/fix-kmode-exception-not-handled-e1d65x64-sys-bsod-error-on-windows-10-11\/\" target=\"_blank\" rel=\"noreferrer noopener\">KMODE EXCEPTION NOT HANDLED Error<\/a><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Solutions_to_Fix_the_Error\"><\/span>Solutions to Fix the Error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The trick in fixing the CRITICAL_PROCESS_DIED error is to rule out all other elements that might be affecting the problem. Run a virus scan to diagnose if a malware or virus infection could be causing the error.<\/p>\n\n\n\n<p>Deleting your computer junk files using <a href=\"https:\/\/outbyte.com\/software\/pc-repair\/?m=site_blog_article_pcr_pplink&amp;utm_source=outbyte&amp;utm_medium=blog&amp;utm_campaign=article_pcr_pplink&amp;utm_term=Outbyte+PC+Repair&amp;utm_content=\/blog\/how-to-troubleshoot-critical_process_died-error-in-surface-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">Outbyte PC Repair<\/a> ensures that you\u2019re starting with a clean slate, which can greatly help in the troubleshooting process. After doing all these steps, don\u2019t forget to restart your device to refresh your operating system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Update_Your_Surface_Drivers\"><\/span>1. Update Your Surface Drivers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Outdated drivers are often the culprit. Keeping your drivers up to date ensures smooth system operation. To update:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Settings<\/strong> from the <strong>Start Menu<\/strong>.<\/li>\n\n\n\n<li>Navigate to <strong>Update &amp; Security &gt; Windows Update<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Check for updates<\/strong> to install any available updates.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>In our Driver library you can find the most suitable <a href=\"https:\/\/outbyte.com\/drivers\/chipsets\/surface\/?utm_source=outbyte&amp;utm_medium=blog&amp;utm_campaign=article_link&amp;utm_content=\/blog\/how-to-troubleshoot-critical_process_died-error-in-surface-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">driver version of Surface<\/a> for your OS and a short guide on how to install it.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Run_the_Surface_Troubleshooter\"><\/span>2. Run the Surface Troubleshooter<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Surface devices come with a built-in troubleshooting tool to address common problems:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Download the <strong>Surface Diagnostic Toolkit<\/strong> from Microsoft if it\u2019s not installed.<\/li>\n\n\n\n<li>Run the toolkit, which will scan for and fix errors automatically.<\/li>\n\n\n\n<li>Restart your Surface after the process completes.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Run_the_Scan_for_Corrupted_System_Files\"><\/span>3. Run the Scan for Corrupted System Files<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The CRITICAL_PROCESS_DIED error may also be caused by system file corruption. Use utilities SFC and DISM to repair corrupted system files:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Run the Command Prompt in admin privilege.<\/li>\n\n\n\n<li>Run the following:&nbsp;<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>sfc \/scannow\nDISM \/Online \/Cleanup-Image \/CheckHealth\nDISM \/Online \/Cleanup-Image \/ScanHealth\nDISM \/Online \/Cleanup-Image \/RestoreHealth<\/code><\/pre>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Restart your device once the scan completes.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Run_a_Disk_Check\"><\/span>4. Run a Disk Check<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Disk issues, mainly in SSDs, are also one of the major causes of this error. Use CHKDSK and inspect\/repair any hard drive issues:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>File Explorer<\/strong> and right-click on your <strong>C:<\/strong> drive.<\/li>\n\n\n\n<li>Select <strong>Properties &gt; Tools &gt; Check<\/strong>.<\/li>\n\n\n\n<li>Allow Windows to scan and fix disk errors.<\/li>\n<\/ol>\n\n\n\n<p>To run CHKDSK using Command Prompt press<strong> <\/strong><kbd>Windows<\/kbd> + <kbd>X<\/kbd><strong> <\/strong>&gt; <strong>Command Prompt (Admin)<\/strong> and type in <code class=\"inline\">chkdsk C: \/f \/r \/x<\/code><em>.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Roll_Back_Recent_Updates\"><\/span>5. Roll Back Recent Updates<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If the error has started after one of recent updates, then rolling back might be the solution:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Settings &gt; Update &amp; Security &gt; <strong>Recovery<\/strong>.<\/li>\n\n\n\n<li>Go back to the previous version of Windows or uninstall the latest updates.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Reset_Your_Surface_Device\"><\/span>6. Reset Your Surface Device<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If all else fails, you might want to reset your Surface device using:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Download the Surface Recovery Image from Microsoft&#8217;s Support Page.<\/li>\n\n\n\n<li>Create the recovery drive and follow the wizard in order to reset your device.<\/li>\n<\/ol>\n\n\n\n<p>In case you want your system to be cleaned up deeper and errors fixed properly, you may be advised to use <a href=\"https:\/\/outbyte.com\/software\/pc-repair\/?m=site_blog_article_pcr_pplink&amp;utm_source=outbyte&amp;utm_medium=blog&amp;utm_campaign=article_pcr_pplink&amp;utm_term=Outbyte+PC+Repair&amp;utm_content=\/blog\/how-to-troubleshoot-critical_process_died-error-in-surface-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">Outbyte PC Repair<\/a> for better performance and root cause solution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What is the CRITICAL_PROCESS_DIED error?<\/strong><\/summary>\n<p>That is a BSOD error, which is caused because of the failure of a critical system process. The failure has gotten your system to crash.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I fix the CRITICAL_PROCESS_DIED error?<\/strong><\/summary>\n<p>Using outdated drivers, running the troubleshooter, scanning for system corruption, and rolling back updates are a few options you can use to fix this error.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can malware also cause the CRITICAL_PROCESS_DIED error?<\/strong><\/summary>\n<p>Yes, malware can corrupt the critical files of your system, leading to such an error.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is resetting the Surface a last choice?<\/strong><\/summary>\n<p>It should be the last resort. First, try everything possible: system scans and updates, for instance.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>What is the CRITICAL_PROCESS_DIED Error? The Microsoft Surface Pro is lightweight and versatile, the perfect 2-in-1 laptop to work with on the go, having up to 13 hours of battery life. However, many users face an irritating problem: the CRITICAL_PROCESS_DIED error, one of the common Blue Screen of Death problems on Surface devices. Critical Process&#8230; <a href=\"https:\/\/outbyte.com\/blog\/how-to-troubleshoot-critical_process_died-error-in-surface-pro\/\" target=\"_blank\">Read more.<\/a><\/p>\n","protected":false},"author":25,"featured_media":27473,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,11],"tags":[497,67,439],"class_list":["post-9473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fixes","category-guides","tag-bsod","tag-error-code","tag-stepbystep"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Troubleshoot CRITICAL_PROCESS_DIED Error in Surface Pro - Outbyte Official Blog<\/title>\n<meta name=\"description\" content=\"This CRITICAL_PROCESS_DIED error is quite tough to diagnose because of its many causes. 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